Delivery & Cancellations

Delivery and Cancellations

Welcome to Shri Ram Supermarket’s Delivery and Cancellations page. We strive to provide you with a seamless shopping experience from ordering to delivery. Please read the following information carefully regarding our delivery process and cancellation policy.

Delivery Information

  1. Delivery Areas: We currently deliver within Patna, Bihar, and surrounding areas. If you’re unsure whether we deliver to your location, please feel free to contact our Customer Support Team.

  2. Delivery Time: Our delivery times may vary depending on your location and the availability of products. You will be provided with an estimated delivery time at the checkout. We aim to deliver your order promptly within the specified time frame.

  3. Delivery Charges: We offer free delivery for orders above a certain value. For orders below the minimum value, a nominal delivery fee may apply. The delivery charges, if any, will be displayed at the checkout before you place your order.

  4. Delivery Process: Once your order is confirmed, our team will process it swiftly. You will receive a confirmation email or SMS with your order details and estimated delivery time. Our delivery personnel will ensure that your order is delivered safely to your doorstep.

  5. Delivery Tracking: You can track the status of your order through our website or mobile app. We provide real-time updates on the progress of your delivery, so you’ll always know when to expect your order.

Cancellation Policy

  1. Cancellation Requests: You can cancel your order any time before it has been dispatched for delivery. Once the dispatch process has started, we may not be able to cancel your order. However, please reach out to our Customer Support Team, and we will do our best to accommodate your request.

  2. Cancellation Process: To cancel your order, you can log in to your account on our website or contact our Customer Support Team. Please provide your order details, and we will initiate the cancellation process for you.

  3. Refund Policy: If your order is eligible for cancellation and a refund, we will process the refund within a specified period. The refund amount will be credited to the original payment method used for the purchase. Please note that it may take some time for the refund to reflect in your account, depending on your bank or payment provider.

  4. Contact Us: If you have any questions or concerns regarding delivery or cancellations, please don’t hesitate to contact our Customer Support Team. We’re here to assist you and ensure that your shopping experience with Shri Ram Supermarket is exceptional.

Customer Support Team

For any delivery-related queries or cancellation requests, please reach out to our Customer Support Team: